Terms
44 m Terms & Conditions
Sleep Agreement and Disclaimer
The purpose of this document is to outline the nature of our agreement for sleep services. “UpChild Solutions” herein includes the business of UpChild Solutions and its owner, directors, associates, consultants, employees, or contractors including but not limited to Angela Wang.
Our Responsibilities:
1. As agreed, UpChild Solutions will provide a detailed sleep plan for my child and customized support based on the information provided by me over two to three weeks depending on the package I have chosen.
2. Unless unanticipated difficulties are encountered, our communication will mainly be in the following form:
- Unlimited Email Support
- Unlimited WhatsApp messages
- Response time is not guaranteed, typical response hours are between 9 am & 5 pm Singapore time, Monday – Friday, unless extended support hours are purchased.
- Pre-arranged Check-in Calls if required
- Extended monthly Support {optional add-on after graduation} includes support via Heartbeat App, during normal business hours, Monday – Friday.
*Additional support, as outlined in the program I select to be included when purchased. This includes in-home consultations, first-night bedtime support (until baby falls asleep and all the questions are answered, 4 hours max), and extended support hours.
My Responsibilities:
It is understood and agreed that:
1. I will provide UpChild Solutions with all the required information before the consultation.
2. I will notify them of any applicable changes.
3. If my child is under the care of a physician, I will seek my doctor’s approval for implementing sleep changes for my child.
4. I will follow the plan and provide feedback and sleep data during check-in messages as described by UpChild Solutions in detail to get the desired results. I will be supplied with a Sleep Log for my child, which is to be filled in daily. This log is used to track changes in my child’s sleep habits and patterns. The consultant will personally review the log 3 time a day and before our follow-up calls if needed to give correct advice, I will leave the comments or questions within the log. Without this information, the consultant won’t be able to give timely advice. Should I not correspond with the consultant during the duration of the contract engagement and/or have missed scheduled follow-up calls, the consultant will assume all is well and proceeding as planned and no additional follow-up support is necessary.
5. To be eligible for phone and email support, I will start the program implementation within 30 calendar days of our consultation date and finish the plan within 30 calendar days of starting it. If I do not, I will forfeit the follow-up support, or I may incur additional fees as the program is re-evaluated and possibly updated. The addition of any other charges would be at the sole discretion of UpChild Solutions.
Confidentiality:
UpChild Solutions will maintain the strictest confidence concerning my family’s information. I also agree that I will not share the proprietary information that UpChild Solutions provides to me with anyone.
Fees:
UpChild Solutions’ price is calculated on the time spent creating the plan, consulting with me, and providing support. If for any reason I decide to cease the relationship, I will not be refunded.
Right of refusal:
UpChild Solutions reserves the right, in its sole and absolute discretion, to refuse to provide services to me for any reason not excluded by law, including without limitation to refuse service to persons who, in UpChild Solutions’s sole determination, is not following or is in breach of the [rules/ plan/ these terms], and/ or is unable to control their behaviour in a polite/ safe manner. In such an event, UpChild Solutions may terminate the services with immediate effect by notifying me in writing, including via Whatsapp, and I must pay all agreed fees and reimburse all losses, costs and expenses (including legal costs, if any) within 14 business days.
No defamation:
I shall not cause any harm to UpChild Solutions or the consultant’s reputation and shall not, directly or indirectly make or ratify, in writing or verbally, in public or private, any comment or remark which is intended to or which may reasonably be expected to injure, discredit, prejudice, criticize, embarrass, disparage, besmirch or defame UpChild Solutions, the consultant, the services or business practices, regardless of whether such action would constitute a cause of action for defamation or otherwise. I acknowledge and agree that threats to reputation may constitute a criminal offense under, inter alia, Section 503 of the Penal Code (Cap. 224) and that cyber-bullying may constitute an offense under the Protection from Harassment Act (Cap. 256A). I further acknowledge and agree that the damages UpChild Solutions and/ or the consultant may sustain as a result of a breach of this clause will be substantial. In the event of harassment or published false statements, I shall indemnify on demand UpChild Solutions and/ or the consultant against all costs (including legal costs on a full indemnity basis) that may be incurred for the purposes of obtaining orders and/ or damages in relation thereto.
Changing terms:
UpChild Solutions may, from time to time and in its sole and absolute discretion, amend these terms without prior notice. The amended terms will be posted on UpChild Solutions ‘s website or new contract if any. My use of UpChild Solutions’ services after the terms have been posted will constitute my acceptance and agreement to be bound by the amended terms.
Disclaimer & Agreement:
The services that UpChild Solutions provides are not intended to replace or supplement any medical advice, even though the consultant has been trained and certified in paediatric sleep consulting techniques. I agree that none of the advice that UpChild Solutions provides shall be considered medical advice, nor should the advice be relied upon me as medical advice. I should always seek the advice of my medical practitioner. Therefore, I should consult with my child’s physician or other health-care professional if I have any healthcare-related questions or before embarking on a new sleep program. If a medical problem appears or persists for either my child, I do not disregard or delay seeking medical advice from a personal physician or another qualified healthcare provider.
Accordingly, UpChild Solutions does not make any representations or warranties, express or implied, regarding the consulting services provided. UpChild Solutions’ liability (if any) is limited to the consulting fee paid by me to UpChild Solutions, and in no event will UpChild Solutions be liable to me for any other claim, losses or damages. Reliance on any information provided by UpChild Solutions is solely at my own risk.
While the consultant endeavors to help me get my child to sleep through the night and nap well (where applicable), UpChild Solutions cannot guarantee that the customized sleep solution will work for all children. The level of success for my child to be sleeping successfully is significantly enhanced by following the recommended sleep solutions constructed for my child by the Consultant. Not following the plan, or only selecting components of the plan, will reduce the likelihood that my child will be successfully sleeping. Similarly, in a family environment, it is crucial that all family members involved with my child’s sleeping plan follow the plan (mum, dad, grandparents, helpers, and/or nannies).
I, the undersigned client, hereby warrant that I am competent to contract in my own name. I confirm that I have read the herein agreement prior to its execution and I am fully familiar with the contents thereof. This agreement shall be binding upon me and my heirs, legal representatives, and assigns.